Last updated: 14 November 2026
Vacuum Elevators NZ Limited (“VENZ”, “we”, “us”) supplies, installs and maintains panoramic vacuum elevators across New Zealand. We respect your privacy and handle your personal information in line with the New Zealand Privacy Act 2020. This policy explains what we collect, why we collect it and what your rights are.
What we collect
We collect only the information we need to respond to you and to provide our products and services. This may include:
- your name, email address, phone number and postal or site address
- details about your home or project, such as building type, floor levels, plans and photographs
- the content of your enquiries, messages, calls and emails with us
- quote, order, installation, servicing and payment records
- information about how you use our website, such as pages visited, device type and approximate location
How we collect it
Most information comes directly from you, when you:
- complete a form on our website
- submit an enquiry form shown in one of our Google advertisements
- call, text, email or message us
- visit our showroom, request a quote or become a customer
We may also receive information about you from someone acting for you, such as your architect, builder, occupational therapist or a family member. Our website collects some usage information automatically through cookies, as described below.
Providing your information is voluntary. If you choose not to provide it, we may not be able to answer your enquiry, prepare a quote or carry out work for you.
How we use your information
We use your personal information to:
- respond to your enquiries and arrange showroom visits or site assessments
- prepare quotes and proposals
- supply, install, service and maintain your elevator
- process payments and keep business records
- meet our legal, building-compliance and safety obligations
- send you information about our products and services, where you have asked for it or would reasonably expect it. You can opt out at any time.
- understand how our website and advertising perform, so we can improve them
We do not sell your personal information.
Who we share it with
We share personal information only where it is needed for the purposes above. This may include:
- our technicians, installers and subcontractors who carry out work at your property
- our elevator manufacturer and suppliers, where needed to specify, order or support your elevator
- councils, building consent authorities and independent inspectors, where required for compliance
- service providers that host our systems, including Google (advertising and website analytics), HubSpot (customer records), Jotform (forms) and Xero (accounting)
- our professional advisers, and government agencies where the law requires it
Some of these providers store information outside New Zealand. Where that happens, we take reasonable steps to make sure your information is protected to a standard comparable to the Privacy Act 2020.
Storage and security
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification or disclosure. Access is limited to people who need it to do their work. If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Privacy Commissioner.
How long we keep it
We keep personal information only for as long as we need it for the purposes it was collected for, or as the law requires. Customer, servicing and financial records are generally kept for at least seven years. Enquiries that do not lead to a purchase are generally deleted after two years.
Cookies and analytics
Our website uses cookies and similar technologies to make the site work, measure visits and show our advertising to people who may be interested in it. This information does not usually identify you personally. You can block or delete cookies in your browser settings, although some parts of the site may not work as well.
Your rights
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if you think it is wrong. To do so, contact our privacy officer using the details below. We will respond as soon as we reasonably can, and within 20 working days.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated.
Contact us
Privacy Officer: Vacuum Elevators NZ Limited, 28/90A Hobsonville Rd, Auckland, New Zealand Email: info@vacuumelevators.co.nz, Phone: 0800 822 353